FAQS

WHAT MATERIALS ARE USED?

Polymer clay is a flexible material, unlike ceramic or porcelain. It would not shatter when dropped or break when bent. It is a light weight material and its friendly for your ears.

Most of the metal used in our earrings is made out of stainless steel, steel and brass. All of them are free from chemicals such as lead and nickel, hence being allergy free. All our metal products are carefully sourced from small business owners in Europe and around the globe.

60% of our ear posts are made of stainless steel and the remaining 30% is made of chemical free metals.

All our chains used in our necklaces are made of stainless steel.

HOW DO I TAKE CARE OF MY JEWELRY?

Make sure to store your jewelry carefully away from other metal jewelry (use our box for easy storage) .

Makeup or other dirt can be removed from clay pendants by gently going over dirty spots with rubbing alcohol or acetone (if earrings are matte, acetone may be used- if not, use rubbing alcohol).

Metal components may tarnish and darken over time if overly exposed to water and oils from the skin, but can be easily cleaned with a soft jewelry cloth and/or tarnish remover to bring back the shine.

CAN I REQUEST THE CUSTOMIZATION OF AN ITEM THAT IT NOT AVAILABLE IN YOUR STORE?

We do undertake custom orders (including changing the colors of existing designs shown in our current products), only if its for wholesale or party purposes ( i.e brides and bridesmaids). Do take note that custom orders may incur extra charges. ( this may not be applicable for wholesale orders)

DO YOU OFFER WHOLESALE?

Yes! Do drop us an email at aysha@statemode.com if you would like to have our catalog.

PROCESSING TIME?

Processing times are approximately 3-7 business days. If you need an item before a specific date, please send us an urgent message before placing an order either through instagram or via email.

HOW DO I MAKE PAYMENTS?

All payments can be made through Paypal or via Bank Transfer.

SHIPPING?

We ship to the whole of Germany and certain parts of Europe and around the world too.

SHIPPING COST?

Yes there is a fixed shipping cost.

RETURNS?

Not happy with the product or you would like to exchange it? Do drop us an email at info@statemode.com and we will handle the matter for you. All returns should be made in 7 days.